Licence support

Help with an EZ-TRADE licence: what to check first, and what to include when you email us.

A TTJ licence check only affects new trades. It never closes or changes positions that are already open.

What to include in your email

• Your licence ID, for example TTJ-EZ-000123 (the part of your key before the dot, never the whole key)
• The MT5 account number you're using
• The exact message the EA shows on the chart
• The EA version, if you know it
• The email address you used at checkout

Never send your licence key, MT5 password or card details. TTJ will never ask for them.

Support: ttj.systems.ltd@gmail.com

Common licence messages

• Key not recognised
• Licence revoked
• Licence suspended
• Wrong MT5 account
• Key replaced